Tiny Tails LA

Boarding & Daycare Service Agreement v1.1

At Tiny Tails LA, we want to ensure every pup (and every parent!) has a clear understanding of how we operate. Please review the terms below before submitting your intake forms.

1. Services Provided

Tiny Tails LA provides home-based dog boarding and daycare services that include:

  • Overnight boarding in a loving, supervised, cage-free environment.

  • Daycare for regular clients.

  • Daily outdoor walks and supervised play.

  • Personalized care based on your dog’s temperament, needs, and routines.

We are not a facility, we’re a home for your dog while you’re away.

2. Scheduling & Cancellations

  • Scheduling: All stays must be booked in advance and confirmed in writing (via text message).

  • Cancellations:

    • Cancellations made less than 24 hours before check-in may incur a 50% fee of the total booking.

    • If a client returns earlier than expected, the full fee still applies, as we reserve your dog’s space in advance.

  • Late Pick-Ups: Pick-ups after 6pm may incur a $15 late care fee, as the later hours require additional supervision and care.

3. Payment Terms

  • Payment is due in full before or at drop-off.

  • Invoices can be paid via Venmo, Zelle, Cash or Check.

  • Late payments may incur a $10/day fee unless otherwise agreed.

4. Dog Requirements

To keep our pack safe, all dogs must:

  • Be spayed/neutered (unless under 6 months old). Exceptions may apply.

  • Be up-to-date on the following vaccinations:

    • Rabies

    • Bordetella (Kennel Cough)

    • DHPP (Distemper/Parvo)

    • Leptospirosis (optional but encouraged)

  • Be on a regular flea/tick prevention program

  • Be non-aggressive with people and other dogs

  • Be comfortable being in a home with other dogs present

Clients must inform Tiny Tails LA of any history of aggressive or destructive behavior, excessive barking, or separation anxiety prior to booking.

5. Feeding & Medication

Clients must provide:

  • Enough food for the stay (pre-portioned if possible)

  • Treats, medications, and written instructions if needed

  • Beds, crate (if preferred) and comfort items (optional)

Medication: We are happy to administer oral medications as directed. We do not administer injections.

6. Emergencies & Veterinary Care

In the event of illness or emergency:

  • We will make all reasonable efforts to contact you, if unreachable, we'll contact the emergency contact provided.

  • If unreachable, you authorize Tiny Tails LA to seek veterinary care as needed.

  • The client agrees to reimburse any expenses incurred for emergency care, transportation, or extended supervision ($30/hr in case of emergencies).

7. Liability & Safety

Tiny Tails LA will care for your dog with love, dedication and attention. However, by signing this agreement, you acknowledge that:

  • Dogs may experience injuries during play with other dogs.

  • You are financially responsible for any injuries or damage your dog causes to other pets, people, or property.

  • You release Tiny Tails LA from liability for any illness, injury, escape, or loss, except in the case of proven gross negligence.

We do not accept dogs who are aggressive, cannot be safely handled, or are at risk of injuring themselves or others.

8. Media Release

You give Tiny Tails LA permission to use photos and videos of your dog(s) on our social media and marketing. No client names or personal info will be shared.

9. Termination

Tiny Tails LA reserves the right to cancel or end a stay early if your dog is unsafe, severely anxious, or disruptive to the group. In this case, we will contact you to arrange early pick-up or boarding elsewhere at your expense.

You will be asked to confirm you have read and agreed to these terms when submitting your intake form.